Your contact details
Your name, phone number, email address, and service address help us respond and send the right team.
Privacy policy
Your Privacy Matters
K.W. Nelson Cleaners collects only the details needed to arrange cleaning, answer your questions, and keep our service safe. This policy explains what happens to your information.
A clear promise
Your details stay handled with care.
We do not sell personal information. We keep access limited to people who need it for the work.
01 / Information collection
What We Collect
We collect information you choose to share when you ask for a quote or book a clean. Only the useful details.
Booking details
We record the requested date, cleaning type, property notes, access instructions, and pricing information.
Messages you send
Questions, feedback, and support messages are kept so we can follow up accurately.
02 / Purpose
How We Use Your Data
Your information helps us deliver the service you requested and keep our conversations in order.
- Reply to enquiries, prepare quotes, and confirm bookings.
- Plan staff, cleaning supplies, arrival times, and property access.
- Process payments, issue records, and manage service support.
- Send service updates or relevant information when you have asked to receive it.
- Meet legal, accounting, insurance, and safety requirements.
We use information for these purposes only. You can ask us to stop marketing messages at any time.
03 / Disclosure
Sharing & Disclosure
Your information is shared carefully and only when there is a practical reason to do so.
Service partners
Payment providers, booking tools, technology providers, and contractors may receive the details needed to complete their task.
Legal requests
We may disclose information where Australian law requires it, or where disclosure protects people, property, or our legal rights.
We do not sell your personal information or provide it to unrelated businesses for their own marketing.
04 / Protection
Data Security
We use reasonable safeguards to protect personal information from loss, misuse, and unauthorised access.
Careful access matters.
Limited access
Information is available to people who need it to arrange or support your clean.
Practical retention
We keep records for as long as needed for service, business, and legal purposes, then securely remove or anonymise them.
05 / Control
Your Rights
You can ask what we hold about you and how we use it. We will handle your request with care.
- Request access to the personal information we hold about you.
- Ask us to correct information that is inaccurate or out of date.
- Opt out of marketing messages or withdraw consent where applicable.
- Raise a concern about how your information has been handled.
We may need to verify your identity before responding. We aim to reply within a reasonable period.
06 / Questions
Contact Our Privacy Officer
Send a privacy request with your name, contact details, and the information you need. Please do not include sensitive details in your first email.
K.W. Nelson Cleaners ยท 341 Mcbryde Terrace, Whyalla Norrie SA 5608
Policy details
A policy you can revisit
This policy may change when our services, systems, or legal obligations change. The current version is published on this page.
Current version
Updated 21 February 2025
Privacy enquiries are welcome in writing.